Shipping policy
At Petrolia Mall, we are committed to providing a simple and convenient shipping experience. We currently offer free shipping on all orders within Canada.
Shipping Availability
We currently ship only within Canada.
At this time, we do not offer international shipping outside of Canada.
Free Shipping
Free standard shipping is available on all orders shipped within Canada. There are no additional shipping charges for standard delivery.
Processing Time
Orders are typically processed and prepared for shipment within 2–3 business days after your order has been successfully placed.
Orders are not normally processed on weekends or Canadian statutory holidays. Processing may take slightly longer during periods of high order volume or holidays.
Shipping & Delivery Time
Once your order has been processed, it will be shipped to the delivery address provided at checkout.
- Processing time: 2–3 business days
- Transit time: 3–5 business days
- Total estimated delivery time: 5–8 business days
Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier delays, weather, holidays, or other circumstances outside our control.
Order Tracking
When tracking information is available, we will provide it to you by email after your order has been shipped.
Please allow some time for the tracking information to become active after your package has been handed over to the shipping carrier.
Shipping Address
Please make sure that your shipping address is complete and accurate when placing your order.
Petrolia Mall is not responsible for delays or additional costs resulting from an incorrect, incomplete, or incorrectly entered delivery address.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or been shipped.
Delayed or Lost Packages
While we work with shipping carriers to ensure your order arrives safely and on time, occasional delays may occur due to circumstances beyond our control.
If your order has not arrived within the expected delivery timeframe, please contact us so we can assist you.
If a package is confirmed as lost by the shipping carrier, we will work with you to determine the appropriate next steps.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged package and product. This information may be required to help us investigate the issue and determine an appropriate resolution.
Changes to This Shipping Policy
Petrolia Mall reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions about shipping or your order, please contact us:
Petrolia Mall
11411 40 Ave NW
Edmonton, AB T6J 0R5
Canada
Phone: 780-448-4984
Email: info@petroliamall.com
Petrolia Mall — Beautiful Water Features. Peaceful Spaces.