Frequently Asked Questions (FAQs)
1. What products does Petrolia Mall sell?
Petrolia Mall specializes in decorative indoor and outdoor water fountains, including tabletop fountains, waterfall fountains, multi-tier fountains, multi-bowl fountains, and LED-lighted water features.
2. Do you offer indoor and outdoor water fountains?
Yes. We offer a selection of both indoor and outdoor water fountains. Please check the individual product description to confirm the intended use of each fountain.
3. Do your fountains come with LED lights?
Some of our fountains feature built-in LED lighting. Please check the specific product description to see whether LED lighting is included.
4. Do you offer free shipping?
Yes. We offer free standard shipping on all orders within Canada.
5. Do you ship outside Canada?
No. We currently ship only within Canada and do not offer international shipping at this time.
6. How long does shipping take?
Our estimated total delivery time is 5–8 business days, including:
- 2–3 business days for order processing
- 3–5 business days for transit
Delivery times may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.
7. Will I receive tracking information for my order?
Yes. When tracking information is available, it will be sent to the email address provided with your order after the order has been shipped.
8. What payment methods do you accept?
We accept Visa, Mastercard, Maestro.
9. How do I place an order?
Choose the product you want, add it to your shopping cart, proceed to checkout, enter your shipping and payment information, and complete your purchase.
10. Will I receive an order confirmation?
Yes. After successfully placing your order, you will receive an order confirmation by email. If you don't see it, please check your spam or junk folder.
11. Do you accept returns?
Yes. We offer a 30-day return period. If you would like to return an item, please contact us within 30 days of receiving your order. Additional return conditions may apply.
12. How long do I have to request a refund?
You have 10 days to request a refund after receiving your order, subject to the conditions outlined in our Return & Refund Policy.
13. How do I request a return or refund?
Contact us at info@petroliamall.com with your order number and details about your request. For damaged or defective products, we may ask you to provide photographs of the product and packaging.
14. How long does a refund take?
Once an approved refund has been processed, the time it takes to appear in your account may depend on your bank, card issuer, or payment provider.
15. What should I do if my order arrives damaged?
Please contact us as soon as possible with your order number and clear photographs of the damaged product and packaging. We will review the issue and assist you with the next steps.
16. Can I change my shipping address after placing an order?
If you notice an error in your shipping address, contact us as soon as possible. We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or been shipped.
17. How can I contact Petrolia Mall?
You can contact us through:
Email: info@petroliamall.com
Phone: 780-448-4984
Address:
Petrolia Mall
11411 40 Ave NW
Edmonton, AB T6J 0R5
Canada
18. Where is Petrolia Mall located?
Petrolia Mall is based in Edmonton, Alberta, Canada, and currently ships orders within Canada.
Petrolia Mall — Beautiful Water Features. Peaceful Spaces.